Privacy Policy
Last updated: May 3, 2026
At cloudcv.ai, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services.
1. Information We Collect
1.1 Information You Provide
- Account Information: Name, email address, and password when you create an account
- CV Data: Personal details, work experience, education, skills, and other information you enter to build your CV
- Photos: Profile photos you upload for AI enhancement
- Payment Information: Billing details processed securely through our third-party payment processor
1.2 Information Collected Automatically
- Usage Data: Pages visited, features used, time spent, and interactions with the platform
- Device Information: Browser type, operating system, screen resolution, and IP address
- Cookies: As described in our Cookie Policy
2. How We Use Your Information
| Purpose | Legal Basis |
|---|
| Generating and storing your CVs and cover letters | Contract performance |
| Processing credit purchases and payments | Contract performance |
| AI processing (content generation, translation, photo enhancement) | Contract performance |
| Account management and authentication | Contract performance |
| Sending service-related communications | Legitimate interest |
| Improving our services and user experience | Legitimate interest |
| Preventing fraud and ensuring security | Legitimate interest |
3. AI Processing
When you use our AI features, your CV data is sent to third-party AI providers (such as Anthropic, OpenAI, Google, and others) for processing. These providers process your data according to their respective privacy policies and data processing agreements. We only send the minimum data necessary for the requested AI operation.
Important: We do not use your personal data to train AI models. Your data is used solely for generating the requested output and is not retained by AI providers beyond the processing session.
4. Data Storage and Security
- Your data is stored on secure servers with encryption at rest and in transit
- Passwords are hashed using industry-standard algorithms
- Access to personal data is restricted to authorized personnel only
- We regularly review and update our security practices
- Payment information is processed by PCI-DSS compliant payment processors and is not stored on our servers
5. Data Sharing
We do not sell your personal data. We share your information only in the following cases:
- AI Service Providers: To process AI requests (content generation, translation, photo enhancement)
- Payment Processors: To process your credit purchases
- Legal Requirements: When required by law, court order, or governmental authority
- Business Transfers: In connection with a merger, acquisition, or sale of assets
6. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of the personal data we hold about you
- Rectification: Correct inaccurate or incomplete personal data
- Deletion: Request deletion of your personal data and account
- Portability: Export your CV data in a standard format (PDF)
- Objection: Object to processing based on legitimate interest
- Restriction: Request restriction of processing in certain circumstances
To exercise any of these rights, contact us at support@cloudcv.ai.
7. Data Retention
- Account data is retained as long as your account is active
- CV and cover letter data is retained until you delete it or close your account
- Uploaded photos are retained until you delete them or close your account
- Usage logs are retained for up to 12 months
- Upon account deletion, all personal data is permanently removed within 30 days
8. International Data Transfers
Your data may be processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place for any international transfers, including standard contractual clauses or equivalent legal mechanisms.
9. Children's Privacy
cloudcv.ai is not intended for users under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 16, we will promptly delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
11. Contact Us
For privacy-related questions or to exercise your data rights, contact us at:
Email: support@cloudcv.ai
cloudcv.ai